How can I place an order online?

To make an online purchase on dujajewelry.com, you must create an account to access exclusive areas and services dedicated to our clients.

On each product page, you will find a wide range of sizes and colors available, along with a description and more information about the item’s composition. By clicking on the product image, you can zoom in to get a closer look and access all the fine details.

To place an order, follow these simple steps:

1. Visit the product page and choose your preferred size and color.
2. Add the product to your DUJA Bag.
3. Once you have finished shopping and added all the items you want to purchase, click on your “DUJA Bag”.
4. Enter your shipping details.
5. Select and fill in your payment method.
6. Check the information you entered and click on “Place order.”

Shortly, you will receive your order confirmation e-mail.

Can I order by phone?

Yes, feel free to CONTACT US and our team will be delighted to process your order.

** They can press on Contact US hyperlink, and it will take them to Contact Us page

What payment methods can I use?

Several payment methods are available on our website:

• Credit Cards (Visa, Mastercard, Amex)
• Apple Pay
• Benefit

Upon selecting your payment method, you will be asked to enter a billing address.

Can I include a personalized gift message with my order?

During the checkout process on dujajewelry.com, you will have the opportunity to include a personalized gift message on a signature DUJA card. The card will be enclosed in an envelope and sent together with the purchased items.

What is a pre-order?

The pre-order feature allows you to reserve a new or limited-edition item before it’s official release. These items are not currently in stock, and shipping times may vary. By choosing to pre-order an item, you can secure the size or specific piece you would like.

To complete a pre-order, payment must be made at the time or purchase, and the total amount will be charged immediately.

How can I cancel or change my order?

Before the shipping process, orders may be modified or canceled. You can CONTACT US and our team will assist you with the process.

Once your order has been shipped and a tracking number has been issued, it can no longer be modified or canceled. However, you can still return the order for a store credit or exchange your order online.

For further information on our return conditions, please read our DUJA’s Return Policy.

**Hyperlink Return policy

How can I check my order history online?

To access your online order history and view your receipts, simply login to your DUJA account and click on “My Orders” tab. This will allow to check your past orders and access your receipts.

HAVE AN UNANSWERED QUESTION? CONTACT US