WARRENTY

DO YOU OFFER WARRANTY?

Yes! We offer 1 year warranty from the date of purchase, if any damage to the material or workmanship of the jewelry occurs due to manufacturing defects.

Please note that the warranty does not cover:

– Damage resulting from accidents or improper use.

– Lost stones or stones that have fallen out due to chipping or
breaking caused by
improper use.

– Discoloration resulting from exposure to chemicals, including
sunscreen, makeup,
swimming pools, hot tubs or bathing.

– Bent or worn-out prongs that allow a stone to fall out or be lost
due to improper use or
other damage.

– Scratches resulting from normal wear and tear

– Any modification to the product preformed by third-party
workshops.

DO YOU OFFER REPAIRS AND RESIZING?

In case of any damages, we recommend bringing the product back to DUJA for evaluation and potential repair in our workshop. The repair procedure may take several weeks depending on the type of repair. Depending on the outcome of the evaluation, these repairs may be at the client’s charge.

AFTER-SALES SERVICES

QUALITY STANDARDS

DUJA is committed to upholding the highest quality standards for its jewelry. Each DUJA piece is assigned a unique serial number. The jewelry also includes hallmark engravings such as “DUJA BAHRAIN,” the metal composition (750 or 875 or 916 for gold or 950 platinum), a unique serial number, and a copyright symbol. DUJA jewelry is meticulously handcrafted and can be worn or on special occasions, depending on the item.

DUJA exclusively works with precious metals including 18k Gold (750), 21k (875), 22k (916) and Platinum (950). We also incorporate fine, semi-precious, and precious gemstones, diamonds and enamel.

Only the highest quality diamonds and gemstones are used by DUJA. DUJA uses G+ Color, VS+ Clarity, very good to excellent cut and provides a certificate when applicable.

Many of DUJA’s creations feature various shapes and cuts of precious, semi-precious, and fine gemstones. DUJA ensures that all gemstones conform to strict quality guidelines and have not undergone enhancements, treatments, oiling, or heating. We work with all-natural, AAA-graded emeralds, rubies, and sapphires. These gemstones are considered “near perfect” and are well- cut, clean, and polished to excellent standards.

Semi-precious stones and composite stones such as tourmaline, carnelian, lapis lazuli, agate, malachite, mother of pearl and onyx are also incorporated into DUJA’s jewelry designs. These stones are enhanced to showcase their natural beauty and give the pieces a distinctive edge.

Enamel is a key element in many of DUJA’s creations. Each color of enamel is exclusively formulated by DUJA’s artisans in their atelier. The enamel is carefully applied by hand to each piece of jewelry, resulting in a unique work of art. The process involves the application of a glass paste to a hard surface, which then heated until set. DUJA utilizes a wide range of colors, from bold primaries to vibrant neon’s, and sets the enamel with UV light to ensure longevity.

DUJA’s commitment to quality is reflected in their meticulous quality control process. Every jewelry creation is inspected by hand using a jeweler’s loupe to ensure the highest standards. No shortcuts are taken, and quality is paramount.

The team at DUJA are experienced in designing and crafting high-end jewelry. They are a passionate group of skilled artisans who take pride in their craft. Each piece is manufactured according to strict high-end jewelry standards, with multiple rounds of iterations and tweaks to achieve perfection. From initial hand-drawn sketches to the final product, quality is never compromised.

Only the best materials are sourced and used by DUJA to ensure that their pieces live up to their name. they utilize traceable, premium metals and stones, employing a blend of traditional and modern techniques to create timeless and exceptional jewelry. Whether it’s dazzling and stackable piece or a cleverly engineered design with intricate mechanisms and locking systems, all DUJA creations are made to withstand the test of time.

When you wear DUJA, you not only look good, but you can also feel good about the ethical standards behind it.